How can we help?
Purelymail is built to be the most affordable, high-quality email service around. To keep our price at just $10 a year, we rely on a self-service & community-focused support model.
1. Search the Docs
We’ve put a lot of work into our documentation. It’s the fastest way to find answers for domain setup, server settings, and common questions.
2. Join the Community
For "how-to" questions or help with third-party apps like Outlook, Apple Mail, or Gmail, our Discord community is a fantastic resource. You'll often get a much faster answer there from fellow users.
3. Report a Bug
Notice something acting weird or want to suggest an enhancement? We track bugs and feature requests on our public issue tracker. Please check if someone else has reported or requested it first and add a thumbs up or comment!
4. Contact Support
When you've exhausted the self-service options, our team is here to help with critical issues. Direct contact is our final option for problems only we can resolve. You can reach us via email or our helpdesk. Please note that as a small team, response times can vary.
Contact Us: support@purelymail.com or Submit a Ticket
Be sure to include your Purelymail username so we can help you faster.
Our Team Can Help With
- Account lockouts
- Billing/Payment issues
- System outages
- Security concerns
Please Try Self-Service First
- Device & App setup
- Troubleshooting 3rd-party apps
- General "How-do-I" questions
- Feature requests
Need more help?
If you need help with complex custom issues like routing rules, advanced Sieve filters, or just want priority assistance, check out our Priority Support tier.